Privacy Policy

Last updated: May 14, 2025

Monarch Systems ("we," "us," or "our") is a California-based AI automation technology company. This Privacy Policy describes how we collect, use, and share information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and business name provided when you fill out a form or sign up for a trial.
• Usage data — pages visited, time on site, referring URLs, and browser or device type, collected automatically via standard web analytics.
• Communications — messages you send us via email or through any contact form on this site.
• SMS opt-in data — your phone number and consent record when you opt in to receive text messages from us.

We do not collect payment card information directly. Payments are processed by third-party providers who maintain their own privacy and security standards.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services.
• Respond to inquiries and deliver customer support.
• Send service-related updates, trial information, and onboarding communications.
• Send SMS messages you have opted in to receive (see Section 3).
• Analyze website usage to improve our content and user experience.
• Comply with applicable laws and regulations.

We do not sell your personal information.

3. SMS Messaging Consent

By providing your phone number and opting in to SMS communications from Monarch Systems, you consent to receive automated text messages, including service updates, trial reminders, and follow-up messages related to our automation services.

• Message frequency — varies based on your engagement with our services.
• Message and data rates may apply depending on your mobile carrier plan.
• To opt out — reply STOP to any message at any time. You will receive a single confirmation and no further messages.
• To get help — reply HELP or contact us at luke@monarchsystems.ai.

Consent to receive SMS messages is not a condition of purchasing any product or service. Carriers are not liable for delayed or undelivered messages.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers — trusted third parties who help us operate our platform (e.g., CRM, SMS delivery, analytics), bound by confidentiality agreements.
• Legal compliance — when required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Any third-party service providers we engage are required to protect your information and may only use it to perform services on our behalf.

5. Data Retention & Security

We retain your information for as long as necessary to provide our services and comply with legal obligations. We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, loss, or disclosure.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete data we hold about you. To exercise any of these rights, contact us at the address below.

7. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Monarch Systems
California, United States
luke@monarchsystems.ai

This policy applies to monarchsystems.ai and any related services operated by Monarch Systems. We may update this policy from time to time; the date at the top of this page reflects the most recent revision.